1. Sign Up process

Step i:
Go to official ChkSender homepage and click on "Sign Up" on the upper right corner

Step ii:
Enter a username, full name, personal / company department and other related information in sequence, with email serving as username when logging in. Full name is the name displayed when sending a message to the recipient (option to display this can be selected under "User Information" after login). User's full name cannot be modified after signing up.

Step iii:
Enter the password and graphic verification code. That password is the same as when logging in to ChkSender browser extension.

Step iv:
Open the activation email. An account activation email will be sent to your registered email automatically. Click the activation link within the received email to complete the account activation. If you didn't receive any email, you can click Resend and the system will resend the activation email.

2. Forgot your password

Step i:
Go to the main ChkSender website , click on Login or open ChkSender browser extension installed in Chrome.

Step ii:
On the Login page, click "Forgot Password?"

Step iii:
After entering your registered email address, click Submit. The system will send a "new password" to your account email.

Step iv:
The received email will contain a new temporary password. Please go to the ChkSender main website to login with the temporary password. Then go to Account Information, Change Password page, and directly enter and save a new password in order to change that password.